Reference

Legal Policies at asona

We keep our legal framework transparent so you know exactly how your account, data and funds are handled. Access to asona depends on your local law and eligible regions — read below to understand what applies to you and how we manage your information…

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How Our Legal Policies Apply to You

asona Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your use of asona is subject to the laws of your jurisdiction. We do not make claims about universal availability — access depends on local law and the eligible regions where our services may be offered. When you create an account and fund it through bKash,

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Nagad or Rocket, you confirm that you are permitted to do so under your applicable regulations. We retain the right to suspend or close accounts where we determine that access conflicts with regional restrictions. Our platform collects only the data necessary to operate your account: identity
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verification details, transaction records from your mobile wallet deposits, device information for security checks, and communication logs from support interactions. We do not sell personal data to third parties. Payment processing data — your bKash number, Nagad wallet ID or Rocket account reference — is stored
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in encrypted form and used solely to process your transactions and resolve disputes. If local regulations require us to share information with authorities, we comply with valid legal requests only. You can request a copy of your stored data or ask for deletion of non-essential records
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by contacting our support team. Policy updates are published on this page; continued use of your account after a posted change means acceptance of revised terms. We recommend checking this page periodically, especially before initiating large withdrawals or changing your registered payment method.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND ACCOUNT HANDLING

How We Protect Your Information

Every piece of data you share with us serves a specific operational purpose. Below is how we handle the key areas of your account security, data retention and communication — straightforward, no filler.

Encryption at Rest

Your payment credentials — bKash number, Nagad wallet ID, Rocket reference — are stored encrypted. We never display full wallet numbers in your account dashboard or in support chat logs visible to agents.

Cookie Usage

We use cookies to maintain your session, remember device preferences and track basic analytics. No advertising cookies are shared with third-party ad networks. You can clear cookies from your browser at any time without losing account data.

Account Verification

When you register and before your first withdrawal, we verify your identity against your submitted details. This one-time check ensures your bKash, Nagad or Rocket wallet matches the account holder name on file with us.

Data Retention Period

We keep transaction records and identity documents for as long as your account is active plus a reasonable period after closure to satisfy any legal or dispute requirements. Non-essential data is purged once it no longer serves an operational need.

Change Requests

You can update your registered email, phone number or linked payment wallet by submitting a change request through your account dashboard. Each change triggers a verification step to confirm the request is genuinely from you.

Who to Contact

For data access requests, deletion queries or complaints about how your information is handled, reach our support team via live chat or email. We aim to acknowledge every formal request and provide a resolution path without unnecessary back-and-forth.

POLICY CONTACT PATHS

Reach Us About Legal Queries

If you have questions about how our policies affect your account, your data or your funds, reach out through any of these channels. We handle legal and policy queries with priority so you are never left waiting on answers that matter to your account standing.

Live Chat Open the chat widget from any page on your mobile or desktop browser. Our team handles policy questions alongside general support — mention that your query is legal-related and it gets routed to the right desk without delay.

Email Support Send your legal query to our support email address listed in your account settings. Include your registered bKash, Nagad or Rocket wallet reference so we can locate your account and respond with the specific policy details that apply to your situation.

Account Settings Request Use the data request form inside your account dashboard to submit formal data access or deletion requests. This form routes directly to our compliance handling process, and you receive confirmation once your request has been logged and assigned.

Common Questions About Our Policies

These are the questions we hear most about legal matters, data rights and account access. Each answer is specific to how asona operates for users in eligible regions of Bangladesh.

Access depends on your local law and eligible regions. We do not claim universal availability. If your region restricts online gaming platforms, you are responsible for confirming whether access is permitted before creating an account or depositing funds.

We collect your name, email, phone number, and the wallet reference for your chosen payment method — bKash, Nagad or Rocket. We also log device type and IP address for security purposes. No biometric data is collected during registration.

Yes. Submit a data deletion request through your account dashboard or contact support directly. We remove non-essential data within a reasonable timeframe. Certain transaction records may be retained if required by applicable regulations or active dispute resolution.

We publish all policy updates on this page with the effective date noted. We also send a notification to your registered email when material changes occur. Continued account use after a posted update constitutes acceptance of the revised terms.

Your bKash wallet number is stored in encrypted form and used only to process deposits, verify withdrawals and resolve payment disputes. We do not share this data with marketing partners or unrelated third parties under any circumstances.

Access from other regions depends on local law in that jurisdiction. We do not block connections by default but reserve the right to restrict accounts where use conflicts with regional regulations. Check your local rules before accessing from abroad.

Legal complaints and data queries are routed to our compliance handling process. Support agents escalate these internally — you receive confirmation once assigned, and resolution follows without requiring you to repeat your request across multiple channels.

We comply with valid legal requests from authorities where required by applicable law. We do not proactively share user data with any government body. If a disclosure is made, we notify you where we are legally permitted to do so.

Your registered payment wallet must match the name on your account. If there is a mismatch during verification, your withdrawal may be paused until you provide matching identification. Contact support with your documents to resolve this quickly.

Transaction records are retained for the lifetime of your account plus a reasonable period after closure. This covers dispute resolution and regulatory compliance. Once that retention window closes, non-essential records are permanently deleted from our systems.

Legal Policies at asona

How We Protect Your Information

Encryption at Rest

Cookie Usage

Account Verification

Data Retention Period

Change Requests

Who to Contact

Reach Us About Legal Queries

Common Questions About Our Policies

01 Is asona available in all parts of Bangladesh?

02 What personal data does asona collect when I register?

03 Can I request deletion of my personal data?

04 How do I know if the legal terms have changed?

05 What happens to my bKash deposit data after a transaction?

06 Can I access my account from outside Bangladesh?

07 Who handles my data if I raise a legal complaint?

08 Does asona share my information with government authorities?

09 What if my Nagad or Rocket wallet is linked to someone else's name?

10 How long does asona keep my transaction history?

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