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How We Protect Your Information at asona

Your account data, payment details, and activity records stay under strict handling rules. We built this policy around the way you actually use the platform — mobile wallet deposits through bKash, Nagad, or Rocket, quick account access, and straightforward support channels when you need…

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DATA HANDLING PRACTICES

How We Manage and Secure Your Information

We keep your data handling straightforward and grounded in what actually happens when you use asona. Every deposit you make via bKash, Nagad, or Rocket passes through encrypted channels. Your login sessions are protected, your wallet references are stored separately from your personal profile, and our retention rules are built around giving you control without leaving your records exposed longer than necessary.

Encrypted Transactions

Every payment you process — whether a bKash send, a Nagad transfer, or a Rocket deposit — travels through encrypted connections.

Cookie Usage

We use cookies to keep you logged in, remember your preferred language, and understand which parts of the platform you visit most. Session cookies expire when you close your browser.

Account Security

Your account is protected by your password and a verification step tied to your registered phone number. If someone attempts access from an unrecognised device, we send a one-time code to your mobile.

Data Retention

We keep your transaction records for as long as financial compliance requires. Personal profile details — name, email, phone — are removed within a reasonable window after you close your account.

Third-Party Sharing

We share data only with payment processors handling your bKash, Nagad, or Rocket transactions and with infrastructure providers who help us run the platform. Each partner operates under a data-handling agreement that limits what they can do with your information.

Requesting Changes

You have the right to ask us to correct inaccurate details, export your data, or delete your account entirely.

What This Privacy Policy Covers

asona Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy explains what personal information we collect, how we use it, and what choices you have. It applies to everyone who opens an account, makes a deposit via bKash, Nagad, or Rocket, or interacts with our platform in any way. We collect information you give

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us directly — your name, email, phone number, and payment wallet details — along with technical data your device shares automatically, like IP address, browser type, and session activity. We use this information to process your deposits and withdrawals, verify your identity, maintain your account security,
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and communicate with you about your account status. We do not sell your personal data to third parties. We may share limited information with payment processors to complete your bKash, Nagad, or Rocket transactions, and with service providers who help us run the platform under strict
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data-handling agreements. Access to our services depends on your local law and eligible regions. You can request a copy of your stored data or ask us to delete your account by contacting our support team directly. We retain transaction records as required for financial compliance purposes,
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but personal details tied to closed accounts are removed within a reasonable period after closure. This policy may be updated — we notify you through your registered email when changes happen.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about what we store, want to correct something, or need a record of your data, reach out through any of these channels. Our support team handles privacy queries directly — no forms to fill, no waiting for a callback queue. State your request clearly and include your registered email or phone number so we can verify your identity before sharing account-specific information.

Team online

Live Chat

Open the chat widget from any page on the platform. Ask your privacy question directly — our agents can confirm what data categories are stored against your account, walk you through a deletion request, or explain how a specific transaction record is kept.

Email Support

Send your data request to our support email. Include your registered phone number or wallet reference so we can match your identity. We aim to respond to privacy-related emails within one working day, and complex deletion requests may take a few days to process fully.

Account Settings

Log into your account and head to the settings section. You can update your personal details, change your registered email, switch your preferred payment wallet between bKash, Nagad, or Rocket, and download a summary of your recent transaction history directly from there.

Common Questions About Your Data and Privacy

These are the questions our support team gets asked most often about privacy, data storage, and account information handling. If your question is not covered here, reach out through live chat or email and we will give you a direct answer about your specific situation.

We collect your name, email address, phone number, and the payment wallet you register — whether that is bKash, Nagad, or Rocket. We also record your device type and IP address automatically when you log in, which helps us secure your sessions.

No. Your mobile wallet PIN stays entirely within your bKash, Nagad, or Rocket app. We never see it, store it, or ask for it. We only receive a transaction reference number once you confirm the payment on your own device.

Yes. Contact our support team via live chat or email, verify your identity with your registered phone number, and we will compile a summary of the personal data and transaction records linked to your account. This typically takes a few working days.

Send a deletion request through live chat or email. After identity verification, we close the account and begin removing personal details. Transaction records required for financial compliance may be retained longer, but your profile information is cleared.

We do not sell or share your personal data with advertisers. The only third parties who receive limited data are payment processors handling your wallet transactions and infrastructure partners operating under strict data-handling agreements with us.

We use session cookies to keep you logged in and persistent cookies to remember preferences like language. You can clear cookies through your browser settings at any time. Clearing session cookies will log you out, and you will need to sign in again.

Your account is secured by your password plus a one-time code sent to your registered phone number when a login attempt comes from a new device. We also monitor failed login attempts and flag unusual patterns for review automatically.

We retain transaction records for as long as financial compliance requires in the regions where we operate. Once you close your account, personal profile data is removed within a reasonable timeframe, but anonymised transaction logs may persist for compliance.

Yes. When we update this policy, we send a notification to the email address registered on your account. Material changes take effect after we notify you, and the updated version is always available on this page with the revision date shown.

This policy applies to all account holders, but access to our services and certain data-handling rules depend on your local law and eligible regions. If specific regional requirements apply to you, we will note that when you open your account.

How We Protect Your Information at asona

How We Manage and Secure Your Information

Encrypted Transactions

Cookie Usage

Account Security

Data Retention

Third-Party Sharing

Requesting Changes

How to Reach Us About Your Data

Live Chat

Email Support

Account Settings

Common Questions About Your Data and Privacy

01 What personal information does asona collect when I open an account?

02 Does asona store my bKash, Nagad, or Rocket PIN?

03 Can I request a copy of all the data asona holds about me?

04 How do I delete my account and all associated data?

05 Does asona share my information with advertisers?

06 What cookies does the platform use and how do I control them?

07 How is my account protected from unauthorised access?

08 How long does asona keep my transaction history?

09 Will I be notified if this privacy policy changes?

10 Is this policy the same for everyone regardless of location?

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