Reference

Terms Conditions That Govern Your asona Account

These terms set out the rules for opening and using your asona account — what you can do, what we expect, and how your payments via bKash, Nagad, or Rocket are handled.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law determines accessTerms may update with noticeContact us for any disputes
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asona Terms Conditions That Govern Your asona Account
TERMS CONTACT

Reach Us About Your Account Terms

If anything in these terms is unclear, or you want to raise a dispute about how a term was applied to your account, our support team is here to help. You can reach us through live chat, email, or the in-app message centre — whichever works for your device. When you contact us about a terms matter, include your account ID and the specific clause you are asking about so we can respond accurately.

Live Chat Open the chat widget from any page on asona to raise a terms question directly. Our team will review your account context and respond during active support hours.
Email Support Send your terms or dispute query to our support address. Include your registered account email and a clear description of the issue. We aim to respond to written queries within one business day.
In-App Message Centre Log in to your asona account on mobile, head to the Account section, and open the Message Centre to submit a terms-related request. Replies appear in the same thread so nothing gets lost.
ACCOUNT STANDARDS

How We Handle Your Account Under These Terms

These six points explain the practical standards we hold ourselves to when applying these terms — from how your account data is stored to how a dispute gets resolved. We want you to know exactly what to expect at each step.

Account Verification

When you register, we verify your account details to confirm eligibility. This may include an OTP sent to your mobile number. Accounts that do not pass verification cannot process bKash, Nagad, or Rocket transactions until the check is complete.

Payment Record Retention

We keep a record of every bKash, Nagad, and Rocket transaction linked to your account. These records are held securely and used only to resolve disputes, process withdrawals, or comply with applicable legal requirements in supported regions.

Data Handling Under These Terms

Your personal account data — name, registered mobile, payment wallet details — is stored under our Privacy Policy, which forms part of these terms.

Account Security Obligations

Under these terms, you are responsible for keeping your login credentials secure. If you believe your account has been accessed without your permission, contact us immediately through live chat or the Message Centre so we can suspend access and investigate.

Term Changes and Notice

When we update these terms, we send a notice to your registered contact before the changes take effect. You can also check the 'last updated' date at the top of this page.

Dispute and Closure Process

If you want to dispute a term or close your account, submit a request through the Message Centre or email support.

Your Questions About These Terms Answered

These are the questions we get most often about how asona's terms work in practice — from eligibility and payment rules to account closure and dispute steps. If your question is not here, reach us through live chat or the Message Centre.

These terms apply to every person who opens an account on asona. By registering and activating your account, you confirm that you have read and accepted them. Access is only available where permitted under your local law and in eligible regions, and it is your responsibility to confirm this before you join.

Yes. We may update these terms when needed. When we make material changes, we will notify you via your registered contact before the new terms take effect. Continued use of your account after the effective date means you accept the update. If you do not agree, you can close your account before the change applies.

All deposits and withdrawals via bKash, Nagad, or Rocket are subject to these terms and our Payment Policy. Each transaction is logged against your account. If a payment is disputed, our support team will review the transaction record and respond through your registered contact or the Message Centre.

If we determine that your account activity has breached these terms, we may suspend or close your account and withhold any pending transaction until the matter is reviewed. We will contact you through your registered details to explain the reason and, where possible, give you an opportunity to respond.

Submit a data request through the Message Centre in your account settings or via email support. We will provide a summary of the account information we hold — including transaction history and registered details — within a reasonable timeframe, in line with applicable requirements for eligible regions.

Yes. These terms require you to be of the legal age for account use in your jurisdiction. We do not allow accounts for anyone who does not meet the age requirement under local law. If we have reason to believe an account was opened in breach of this condition, the account will be suspended pending review.

Submit a closure request through the Message Centre or contact us via email. We will process the closure within a reasonable period. Any pending bKash, Nagad, or Rocket withdrawals will be completed to your registered wallet before the account is permanently closed. Closed accounts cannot be reopened.

Raise a dispute through live chat or the Message Centre — include your account ID and the specific term you are questioning. Our support team will review the matter and provide a written response. If you remain unsatisfied, you may follow up by email for a formal review. We aim to resolve all disputes fairly and within a reasonable timeframe.

Yes. All activity on the platform — including sports betting on cricket, BPL matches, and international fixtures, as well as slots and live casino tables — is governed by these terms. The same account rules, eligibility conditions, and payment terms apply regardless of which part of the lobby you use.

This page always shows the current version. Check the 'last updated' date at the top of the page to confirm you are reading the latest edition. If a significant update is coming, we will notify your registered account contact before it takes effect. You can also contact support to confirm the current version at any time.

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